Return & Refund Policy

7-Day Return Policy

You can return most products within 7 days of delivery for a full refund or exchange, provided the following conditions are met:

• Product is in original, unopened packaging
• All accessories, manuals, warranty cards, and free gifts are included
• Product is unused and in resalable condition
• Original invoice is provided
• No physical damage or signs of use

Non-Returnable Items

The following items cannot be returned unless defective:

• Software products (opened packages)
• Customized or configured systems
• Accessories with broken seals
• Consumables (toners, cartridges, cables) once opened
• Products purchased on special promotion or clearance sale
• Gift cards and vouchers

How to Return a Product

Return Shipping

Within Dubai: We can arrange pickup for AED 25
Other Emirates: Customer responsible for return shipping or use our partner courier (charges apply)

Refund Process

Refund Timeline

• Inspection: 2-3 business days after receiving returned item
• Refund processing: 3-5 business days after approval
• Bank processing: 5-10 business days (varies by bank)
• Total time: 10-18 business days from return receipt

Refund Methods

Exchanges

We accept exchanges for the same product or an equivalent product of the same value. If the replacement product has a higher value, you will need to pay the difference.

• Same product exchanges: Free within 7 days
• Different product exchanges: Subject to price difference
• Size/color exchanges: Free (if available)
• Exchange shipping: Free if defective, otherwise customer pays

Defective Products

If you receive a defective product, please contact us immediately:

• Report defects within 7 days of delivery
• Provide photos/videos of the defect
• We will arrange free pickup and replacement
• Option for refund or exchange
• No questions asked - full refund guaranteed

Warranty Returns

For warranty-related issues after the 7-day return period:

• Contact us or the manufacturer directly
• We facilitate warranty claims with manufacturers
• Repair, replacement, or refund as per manufacturer's warranty terms
• Warranty period varies by product (check product page)
• Original invoice required for warranty claims

Cancellations

Before Shipment

• Orders can be cancelled free of charge before shipment
• Full refund within 7 business days
• Contact us immediately to cancel

After Shipment

• Follow standard return policy
• Refuse delivery and contact us
• Return shipping charges may apply

Contact Us for Returns