Terms and Conditions

1. Introduction

Welcome to ServerZone Computer Trading LLC. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these terms.

2. Company Information

Company Name: ServerZone Computer Trading LLC
Business Type: IT Hardware Supplier & Computer Equipment Retailer
Location: Dubai, United Arab Emirates
Email: info@serverzonecomputer.com
Website: https://serverzonecomputer.com

3. Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However, we do not warrant that product descriptions, colors, specifications, or other content are accurate, complete, reliable, current, or error-free.

• All products are subject to availability
• Prices are in AED (UAE Dirham) unless otherwise stated
• Product images are for illustration purposes and may differ from actual products
• Specifications may change without prior notice from manufacturers

4. Orders and Payment

4.1 Order Acceptance

Your order constitutes an offer to purchase products from us. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.

4.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Bank Transfer
• Cash on Delivery (COD) - Available for select locations
• PayPal

4.3 Pricing

All prices are subject to change without notice. The price charged will be the price displayed at the time of order placement. VAT (5%) will be added to all orders as per UAE law.

5. Shipping and Delivery

Delivery Areas: We deliver across UAE (Dubai, Abu Dhabi, Sharjah, Ajman, RAK, Fujairah, UAQ)

• Standard delivery: 2-5 business days
• Express delivery: 1-2 business days (additional charges apply)
• Same-day delivery available in Dubai for orders placed before 2 PM
• Delivery charges vary based on location and order value
• Free delivery on orders above AED 500 within Dubai

6. Returns and Refunds

6.1 Return Policy

We accept returns within 7 days of delivery for unused products in original packaging. The following conditions apply:

• Product must be in original, unopened packaging
• All accessories, manuals, and warranty cards must be included
• Return shipping costs are the customer's responsibility unless the product is defective
• Software, opened products, and customized items are non-returnable

6.2 Refund Process

Refunds will be processed within 14 business days after receiving the returned product. Refunds will be issued to the original payment method.

7. Warranty

All products sold come with manufacturer's warranty. Warranty terms vary by product and manufacturer. Please check individual product pages for specific warranty information.

• Warranty claims must be made within the warranty period
• Warranty does not cover physical damage or misuse
• Original purchase invoice is required for warranty claims
• We provide warranty support as per manufacturer guidelines

8. Limitation of Liability

ServerZone Computer Trading LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of ServerZone Computer Trading LLC or its suppliers and is protected by UAE and international copyright laws.

10. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law

These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

13. Contact Information

For questions about these Terms and Conditions, please contact us:
Email: info@serverzonecomputer.com
Phone: +971 XXX XXX XXX
Address: Dubai, United Arab Emirates