Privacy Policy

Server Zone Computer Trading L.L.C takes your privacy seriously. This Privacy Policy outlines how we collect, use, and safeguard your personal and corporate information when you use our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

• Personal Data: Name, email address, phone number, and physical address provided during checkout or account registration.
• Corporate Data: Trade license numbers, TRN (Tax Registration Number), and company contacts for B2B billing.
• Usage Data: IP addresses, browser type, pages visited, and timestamps collected via standard web analytics to improve user experience.

2. How We Use Your Information

Your data is strictly utilized to:

* Note: Custom-configured servers, built-to-order hardware, opened software, licenses, and special order items are non-returnable unless Dead on Arrival (DOA) or structurally defective. A restocking fee of up to 20% may apply for returns of items that are not defective but have been opened.

• Process and fulfill your hardware or service orders.
• Send order confirmations, shipping updates, and RMA statuses.
• Generate official tax invoices and quotations.
• Respond to your customer service requests.
• Send occasional marketing communications (only if opted-in).

3. Data Security

We implement robust physical, electronic, and managerial procedures to safeguard your data. While no internet transmission is 100% secure, we utilize encrypted databases and SSL technology to protect sensitive data entries.

4. WhatsApp Communications & Retention

By utilizing our designated WhatsApp B2B or Support channels, you consent to our agents storing your phone number temporarily to resolve your networking hardware inquiries. We maintain Order Information for our records for audit purposes aligning with United Arab Emirates compliance frameworks unless you request deletion.

5. Third-Party Sharing

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information with our business partners or specific data with trusted third parties (like couriers) solely for the purpose of order fulfillment.

5. Contacting Us about Privacy

If you wish to update your data, request deletion of your account, or have questions about this privacy policy, please reach out to us at: