RETURN & REFUND POLICY Last Updated: June 2026 At Server Zone Computer Trading L.L.C, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded. COMPANY INFORMATION Server Zone Computer Trading L.L.C Trade License No: 1050361 TRN: 100605960200003 Website: www.serverzonecomputer.com Email: info@serverzonecomputer.com Phone: +971 42514997 ELIGIBILITY FOR RETURNS Customers may request a return within 7 calendar days from the date of delivery, subject to the conditions below: • Product must be unused and in original condition • Product must be returned with original packaging • All accessories, manuals, cables, and documentation must be included • Proof of purchase or invoice must be provided NON-RETURNABLE ITEMS The following items are not eligible for return: • Custom-configured servers • Special-order products • Software licenses • Digital products • Opened consumables • Products damaged by misuse or improper handling DAMAGED OR INCORRECT ITEMS If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. Customers may be required to provide: • Photographs of the product • Packaging images • Invoice copy • Description of the issue Upon verification, a replacement, repair, or refund may be offered. REFUND PROCESS Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on: • Payment provider • Bank processing times • Verification requirements Approved refunds are generally processed within 7 to 14 business days. EXCHANGE POLICY Eligible products may be exchanged for: • Identical replacement products • Alternative products of equal value • Alternative products with payment adjustment if applicable WARRANTY CLAIMS Products covered by manufacturer warranty may require inspection, testing, or authorization before replacement or repair. Warranty coverage does not include: • Physical damage • Water damage • Electrical damage • Improper installation • Unauthorized modification • Accidental damage RETURN SHIPPING Customers are responsible for return shipping costs unless: • Incorrect product was supplied • Product arrived damaged • Product was defective upon delivery INSPECTION OF RETURNS Returned products will be inspected upon receipt. Server Zone Computer Trading L.L.C reserves the right to reject returns that do not meet the conditions outlined in this policy. ORDER CANCELLATION Orders may be cancelled before shipment. Orders that have already been processed, shipped, or specially ordered may not be eligible for cancellation. LIMITATION OF LIABILITY Server Zone Computer Trading L.L.C shall not be liable for indirect, incidental, or consequential damages arising from product use or delays in processing returns. POLICY CHANGES We reserve the right to modify this Return & Refund Policy at any time without prior notice. Updated versions will be published on this page. CONTACT US Server Zone Computer Trading L.L.C Address: Shop No. 14, Al Suq Al Kabeer 1, Bur Dubai, Dubai, United Arab Emirates Phone: +971 42514997 Email: info@serverzonecomputer.com Website: www.serverzonecomputer.com